- Set the intention. When you are about to enter into a conversation, take a quick survey of your mental and physical surroundings. Make a conscious decision to put a pause on the distractions. Connect with the speaker.
- Become aware of your filters. Filters influence the way we receive information. As we become aware of how we are listening we begin to know if we are allowing other experiences to influence the present conversation.
- Give feedback using the speaker’s words. This is particularly helpful when engaging patients. They know you have heard what they said when you use their terminology. It becomes an opportunity for clarification.
Bonus Tip: Powerful words are said in the silence. “Listen” to body language and what is left unsaid.
Consider adding these strategies to your own style of listening and watch your communication soar.